ELVOLVE PTY LTD – TERMS AND CONDITIONS OF TRADE

1. Interpretation and General Terms

1.1. “ELVOLVE PTY LTD”, “Us”, “We” or “Our” means Miles, Elly trading as ELVOLVE PTY LTD ABN 14 670 234 787.

1.2. “Customer”, “Client” or “You” means the party engaging the Services of ELVOLVE PTY LTD Training & Coaching.

1.3. “Price” means the price inclusive of GST payable by the Customer to ELVOLVE PTY LTD for any Services performed or to be performed, including any amount stated on an invoice issued by Us.

1.4. “Services” means any coaching, mentoring, program, course, retreat, workshop, event, or session provided or due to be provided by Us.

1.5. “Terms and Conditions” means this document as amended from time to time.

1.6. The singular includes the plural and vice versa. Words importing one gender include all genders. Words importing persons include companies, trusts and other legal entities.

1.7. Where more than one person comprises the Customer, each person is jointly and severally liable.

1.8. Where a Customer is a trustee, the Customer agrees they are bound personally and in their capacity as trustee.

1.9. Notwithstanding any change to the Customer’s structure, the Customer remains liable for all Services ordered.

1.10. Any request for Services constitutes acceptance of these Terms and Conditions.

1.11. If any provision is illegal or unenforceable, it is severed, and the remainder continues in force.

1.12. Any failure by Us to enforce a right does not constitute a waiver of that right.

2. Purchase Price Provisions

2.1. Prices include GST unless stated otherwise.
2.2. Prices are in Australian Dollars.
2.3. Prices may change without notice.
2.4. Some Services involve third-party suppliers.
2.5. Where third parties are involved, We are not responsible for their pricing.

3. Payment of Our Invoices

3.1. To secure placement in any program, event, or retreat, payment of the Price (or required deposit) is required. If Services are offered via a payment plan, the full amount remains payable even if You choose to discontinue participation.

3.2. Any direct debit set-up costs are Your responsibility.

3.3. Where the scope of Services changes, additional fees may apply.

3.4. Failure to make required payments may result in cancellation of Services and forfeiture of Your placement.

4. Refund Policy and Cancellation Policy

4.1. We comply with the Australian Consumer Law. Services must be delivered:
4.1.1. with acceptable care and skill;
4.1.2. fit for purpose;
4.1.3. within a reasonable timeframe.

4.2. If You believe We have not met these obligations, You must email ellymilesenquiries@gmail.com with details. If a breach is confirmed, We may (at our discretion) resupply the Services or issue a refund.

4.3. There is no cooling-off period. Change of mind does not constitute grounds for refund.

4.4. At our absolute discretion, and only in exceptional circumstances (e.g. medically certified illness), We may consider rescheduling or applying a credit. This is not guaranteed.

5. Our Services

5.1. Our Services include NLP Coaching, Hypnosis, Breathwork, Quantum Healing, day events, workshops, and domestic/international retreats.

5.2. All Services are general in nature and do not constitute psychological counselling, medical advice, financial advice, or legal advice.

5.3. You agree We may request personal information relevant to Your development.

5.4. You warrant that You are medically and psychologically fit to participate in all Services, including physical or energetically activating activities.

5.5. Personal information disclosed during Services is confidential.

5.6. We take reasonable steps to ensure confidentiality by staff and contractors.

5.7. You participate at Your own risk. We are not liable for losses, injuries, or damages.

5.8. All intellectual property remains Our property.

5.9. You agree to indemnify Us against any loss caused by Your breach of intellectual property laws.

5.10. We may outsource work where required.

5.11. No guarantees are made regarding outcomes or results.

5.12. We may cease providing Services if necessary, subject to ACL requirements.

6. Customer Code of Conduct

6.1. You must:
• provide full disclosure
• communicate clearly
• act respectfully
• comply with all applicable laws

6.2. Failure to comply may result in immediate termination of Services without refund.

6.3. We may terminate Services for any reason with written notice, subject to ACL rights.

6.4.–6.5. Selling to Our network without written permission is prohibited.

6.6. We comply with Privacy Laws.

7. Security

7.1. Online transactions use SSL encryption.
7.2. Credit card details are destroyed after use.
7.3. Payments through third-party providers are subject to their terms.

8. General

8.1. All intellectual property on our website or materials remains Our property.
8.2. You consent to Us photographing or recording the delivery of Services, including You, unless You notify Us in writing at least 7 days before the event or retreat.
8.3. These Terms may be amended at any time.
8.4. We are not liable for events outside our control.
8.5. By engaging in our Services, You accept these Terms.

9. Events & Retreats

9.1. Retreat Deposits

9.1.1. All retreat deposits are strictly non-refundable under any circumstances.
9.1.2. Retreat deposits are strictly non-transferable, including:
• to another person
• to another retreat
• to another date
• to another event
• to credit
9.1.3. Retreat deposits cannot be resold or reassigned.
9.1.4. A deposit secures Your entry for that specific retreat only.
9.1.5. If You cannot attend for any reason (including illness, injury, travel disruptions, personal emergencies, change of mind, financial circumstances, or visa/passport issues), Your deposit is forfeited.

9.2. Retreat Payments (Full Payments)

9.2.1. All retreat payments (including instalments) are non-refundable.
9.2.2. A Customer who has paid the full Price (excluding the deposit) may privately resell their retreat place, provided:
• The replacement attendee is approved by Us in writing; and
• The Customer informs Us at least 14 days before the retreat start date; and
• The deposit remains forfeited and cannot be transferred.
9.2.3. The Customer is responsible for managing the resale and payment exchange privately.
9.2.4. No refunds or credits are provided in the event of Customer cancellation.

9.3. Event & Workshop Tickets (Non-Retreat)

9.3.1. All event and workshop tickets are non-refundable.
9.3.2. Tickets may be privately resold at the Customer’s discretion.
9.3.3. The Customer must notify Us of the new attendee’s name at least 48 hours before the event.

9.4. Travel, Insurance & Documentation (Retreats)

9.4.1. You are solely responsible for:
• booking Your own flights
• ensuring passport validity
• obtaining visas
• securing travel insurance
• complying with health, vaccination, and entry requirements
• ensuring personal safety in transit

9.4.2. We are not liable for:
• missed flights
• delays, cancellations, or airline issues
• passport or visa issues
• border closures
• illness, injury, or medical emergencies
• stolen, lost, or damaged luggage
• natural disasters or political disruptions
• changes to government restrictions

9.4.3. We strongly recommend comprehensive travel insurance.

9.5. Health, Fitness & Safety

9.5.1. You warrant You are physically and mentally able to participate in retreat activities.
9.5.2. You must disclose any relevant medical conditions.
9.5.3. You participate voluntarily and at Your own risk.
9.5.4. We are not liable for injuries or health-related issues arising from activities including:
• breathwork
• somatic work
• movement practices
• hiking
• swimming or ocean activities
• excursions
• physical activities provided by third parties

9.6. Behaviour & Removal From Retreat or Event

9.6.1. We reserve the right to remove any Customer displaying:
• unsafe behaviour
• harassment
• aggression
• intoxication
• disruption
• disregard for instructions or safety

9.6.2. If removed, the Customer forfeits all payments.

9.7. Third-Party Providers

9.7.1. Retreats may involve third-party suppliers including accommodation providers, chefs, guides, drivers, transport companies, and activity operators.
9.7.2. We are not liable for the actions, omissions, or performance of any third party.
9.7.3. All complaints regarding third-party services must be directed to the provider.

9.8. Force Majeure

9.8.1. If We must cancel or postpone an event or retreat due to circumstances beyond Our control, including:
• natural disasters
• government restrictions
• illness or injury of facilitator
• unsafe conditions
• venue damage
• airline disruption
• political instability

Then:
• retreat deposits remain non-refundable;
• refunds are not required except as per ACL;
• We may offer (at Our discretion) a rescheduled date or credit.

END OF TERMS AND CONDITIONS